Global Service Desk Analyst

London based

up to £36,000

My client is a TOP London Market insurer looking for a motivated and customer-focused Global Service Desk Analyst.

This position is ideal for someone with 2-4 years of experience in desktop support or help desk roles.

The successful candidate will provide technical assistance across various platforms, assist with account administration, and support Microsoft 365 and Office technology environments.

This position will primarily support staff located in the UK and globally.

This is a hybrid role expected to be in the office 3 days a week minimally

RESPONSIBILITIES

• Service desk and 1st /2nd level support Technical Support
• Provide Tier 1 technical support for desktop hardware and Windows operating systems
• Build, image, and otherwise configure desktop computers and laptops
• Use remote tools to troubleshoot and resolve user issues
• Perform service desk operations using a ticketing system
• Provide support for printing and scanning devices
• User Account Management
• Manage user and group accounts in Microsoft Entra and Active Directory
• Reset passwords, manage MFA, and apply conditional access policies
• Provision and manage user access with a basic understanding of SSO
• Microsoft 365 Administration
• Handle user account management and license assignments
• Troubleshoot Exchange Online email issues, including mailbox access and distribution list management
• Create and support SharePoint sites
• Perform basic administrative tasks for Microsoft Teams Phone

QUALIFICATIONS

• 2 – 4 years of experience in IT support or related roles
• Proficiency in Microsoft 365 user and license management
• Hands-on experience with Microsoft Entra, Active Directory, and Exchange Online
• Basic PowerShell scripting skills
• Experience with remote support tools and ticketing systems
• Strong problem-solving skills and analytical thinking
• Good communication skills with a focus on customer satisfaction
• Ability to lift IT equipment.
• Minimum of 2-4 years’ experience of working in a Service Desk support function, ideally in a financial service organization with 250-1000 users

‍