Senior IT Project Manager – Insurance Technology Transformation

Location: London (Hybrid)
Permanent

Lead Complex Technology Change Across Insurance Operations

We are seeking an experienced Senior IT Project Manager to join a high-performing technology and transformation team delivering strategic change across a complex insurance environment.

This opportunity is suited to an established technology delivery professional who combines strong project governance with technical credibility and a deep understanding of insurance operations. You will lead large-scale programmes involving application delivery, system integration, target-state architecture, and business transformation.

You’ll work across UK and US stakeholder groups, managing delivery through the full project lifecycle while ensuring solutions achieve measurable business outcomes.

The Opportunity

This role sits at the centre of business and technology delivery, overseeing the planning, execution, governance, and successful implementation of enterprise IT initiatives.

Current programmes include significant integration and transformation activity focused on:

• System integration and consolidation
• Target-state architecture delivery
• Migration from legacy platforms
• Process and operating model alignment
• Enterprise application modernisation

Success in this role requires someone who can balance delivery discipline with commercial outcomes—comfortable challenging assumptions, understanding technical dependencies, and driving execution across complex stakeholder environments.

Key Responsibilities

• Lead end-to-end delivery of IT projects across the full Project Management Lifecycle (PMLC) and Software Development Lifecycle (SDLC).
• Manage project scope, timelines, budgets, risks, governance, and delivery milestones.
• Develop and maintain project artefacts including:
  • Project charters
  • Delivery plans and schedules
  • Risk and dependency logs
  • Communication plans
  • Financial tracking
  • Governance and gate review documentation
• Coordinate cross-functional teams including business stakeholders, architects, solution designers, business analysts, developers, vendors, and operational teams.
• Partner with business and technical teams to translate requirements into executable delivery plans.
• Drive programme governance and ensure compliance with audit, regulatory, and delivery standards.
• Provide regular reporting and insights to executive leadership, identifying delivery risks and mitigation actions.
• Secure and manage project resources, budgets, and delivery priorities.
• Manage vendor and third-party delivery accountability.
• Ensure project outcomes support adoption, operational effectiveness, and measurable business value.

What We’re Looking For

Essential Experience

• 8+ years of project management experience delivering technology programmes in mid-to-large scale organisations.
• Strong insurance industry experience (essential) with exposure to:
  • Underwriting operations
  • Submission–Quote–Bind lifecycle
  • Pricing concepts
  • Policy administration environments
• Demonstrated success delivering large-scale IT integration and application transformation programmes.
• Strong understanding of:
  • Solution architecture
  • Systems integration
  • APIs
  • Enterprise applications
  • Data flows across interconnected systems
• Experience delivering across the full SDLC, including waterfall, agile, and hybrid delivery models.
• Proven ability to manage scope, dependencies, budgets, and timelines independently.
• Experience operating across both business and technical stakeholder groups.

Technical & Delivery Capability

You do not need to be hands-on technically, but you must be technically credible.

We are looking for someone who can:

• Engage confidently with architects and engineering teams.
• Understand solution design decisions and delivery impacts.
• Navigate integrated technology ecosystems.
• Manage technical dependencies across multiple systems and applications.
• Lead delivery of application and platform projects rather than infrastructure-only initiatives.

Experience using delivery and portfolio management tools such as:

• Microsoft Project
• Azure DevOps
• SharePoint
• Collaboration and reporting platforms

Highly Desirable

Experience delivering programmes involving:

• Mergers & acquisitions (M&A)
• System consolidation
• Legacy platform decommissioning
• Enterprise transformation initiatives
• Target-state operating model design
• Integration of multiple organisations and technology environments

The Type of Person Who Succeeds Here

• Outcome-focused rather than process-led.
• Comfortable challenging stakeholders and validating requirements.
• Strong critical thinking and problem-solving capability.
• Able to navigate ambiguity and complexity.
• Commercially aware with a practical delivery mindset.
• Confident leading conversations across both technical and business audiences.

Interview Process

A streamlined interview process (typically two stages, often combined into a UK/US panel format).

Assessment areas include:

• Project planning and delivery methodology
• SDLC and technology delivery knowledge
• Understanding of architecture and solution design
• Integration and enterprise application delivery
• Examples of leading business and technology change
• Managing complex dependencies and stakeholder environments

What’s Offered

• Competitive compensation and performance-related incentives
• Health and wellbeing benefits
• Retirement and savings programmes
• Global parental leave and adoption support
• Employee assistance programme
• Tuition reimbursement and professional qualification support
• A collaborative environment designed to support long-term career development

This role would suit Senior Project Managers, Technical Delivery Managers, Transformation Leads, or Programme Delivery professionals with strong insurance expertise and experience delivering complex technology-enabled change.

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