Technical Functional Manager (Salesforce)

London Insurance Market

City, London/ Hybrid (2-3 days per week onsite)

Permanent

Up to £90,000 per annum + benefits + bonus

My client is a leading Specialist Insurer and they are looking for a Technical Product Owner to join their City office and be the key member of the team responsible for implementing, maintaining and championing Salesforce, working closely with the global Salesforce teams.

This role will be initially focussed on continuing the implementation of the Underwriting Journey and CRM via several priority initiatives covering multiple business functions, while working with colleagues across Technology and Operations Business Agility Lead. Salesforce functional and configuration experience is essential!

Key Responsibilities:

• Collaborates with Product Owners and stakeholders to contribute to the development of the program vision.
• Assists with monitoring user adoption
• With the team, accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.
• Owns and maintains the technical product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for program quarterly planning.
• Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in team demos, retrospectives, and all other ceremonies.

Skills and Experience:

• Proven track record in working with Salesforce and business process optimisation
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience implementing Salesforce configuration changes, including (but not limited to): flow, fields, page layouts, record types, custom settings, dashboards and reports
• Relevant industry or functional experience in insurance
• Strong communication and collaboration skills
• Experience working with or in Agile teams
• Ability to influence the direction and thinking of team members

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