AI Solutions Support Lead – London Market Insurer

I’m currently recruiting for an exciting opportunity with a leading London Market insurer seeking an experienced AI Solutions Support Lead to take ownership of AI solutions once they move into production.

This is a key role within the organisation’s growing AI capability, combining technical leadership, operational support, incident management and stakeholder engagement. The successful candidate will lead a team of AI engineers through strategic delivery partners and act as the central coordination point across AI Engineering, Data Science, Data Engineering, Technology, business stakeholders and governance teams.

The Role

You will take operational ownership of production AI solutions, ensuring they remain stable, reliable, performant, compliant and aligned to business needs.

Key responsibilities will include:

• Taking ownership of AI solutions following deployment and handover from delivery teams.
• Establishing and maintaining support processes, runbooks, monitoring dashboards, escalation paths and operational procedures.
• Leading the investigation and resolution of production incidents and defects.
• Acting as the primary coordination point during major AI-related incidents.
• Monitoring solution performance, reliability, usage, accuracy, cost and value.
• Identifying performance degradation, model drift, bias and fairness concerns.
• Managing enhancement backlogs and coordinating approved improvements and releases.
• Working closely with Data Engineering, Data Science & AI, Technology and external delivery partners.
• Ensuring AI solutions operate within appropriate governance, risk and compliance frameworks.
• Leading and coordinating technical teams and partner resources to deliver high-quality operational support.

About You

We're looking for someone with significant experience supporting or operating production AI, machine learning, analytics or data-driven solutions, combined with strong technical and operational leadership experience.

You should have:

• Strong understanding of the AI solution lifecycle, from deployment through monitoring, maintenance and enhancement.
• Experience leading technical teams and managing third-party delivery partners.
• Strong incident management and problem-solving skills.
• Experience across application support, service management or operational delivery.
• Good understanding of data platforms, APIs, cloud environments and software delivery practices.
• Experience working with Agile and DevOps methodologies.
• Excellent stakeholder management and communication skills.
• Strong organisational skills and the ability to manage multiple priorities.

Experience with Generative AI, LLMs, agentic AI, Azure AI, Databricks, Microsoft Copilot Studio, Azure OpenAI or similar technologies would be highly desirable, as would experience within insurance, financial services or another regulated environment.

What's on offer?

💰 £110,000 basic salary

🎯 15% annual bonus

🎁 Competitive benefits package

📍 3 days per week in the City, London office

🏢 Opportunity to play a key role in the operationalisation and continued development of AI within a leading London Market insurer.

This is a great opportunity for someone who wants to sit at the intersection of AI, technology, operations and business, taking genuine ownership of how AI solutions perform once they reach production.

‍